Terms and Conditions of Service

1. Use of the service

MiTallerMecánico is a software as a service (SaaS) for mechanical workshops: vehicle check-in, repair orders, quotes, spare parts inventory, sales, cash register, employees and reports. The mobile applications, available in the official stores, give access to your account data. Continued use requires an active subscription or a valid trial period.

2. Your account and its security

You agree to provide true information when registering and to keep it up to date. You are responsible for what happens in your account: protect your password and your PIN, decide which permissions you give each employee and deactivate anyone who no longer works with you. If you suspect improper access, notify us immediately at soporte@mitallermecanico.com.

3. Subscriptions and automatic renewal

Plans are charged per period (monthly or annual) and, when you purchase them as a subscription, they renew automatically at the end of each period until you cancel them. They are paid with PayPal from the website or with the app stores (App Store / Google Play). You can cancel at any time from the place where you bought it; cancellation applies to the following period and you keep access until the current one ends. Prices may change; we will notify you before a change affects you. Applicable taxes are your responsibility.

4. Refund policy

MiTallerMecánico offers a “7-Day Money-Back Guarantee” exclusive to new users on their first plan. If within the first 7 consecutive days after your first payment you consider that the platform does not fit your needs, you can request a full refund by writing to pagos@mitallermecanico.com. The refund is processed through the same payment method. Purchases made on the App Store or Google Play are governed by each store's refund policies.

5. Vehicle abandonment (special clause for workshops)

MiTallerMecánico facilitates repair management. We disclaim our liability and authorize subscribed workshops to use this commercial clause with their end customers:

“Any vehicle, part or spare part left for repair, diagnosis or quotation, which is not claimed, paid for and/or collected by the customer within a maximum of 90 consecutive days from the date of receipt, shall be considered ABANDONED under the applicable commercial legislation. After this period, the workshop may charge for storage and exercise the rights recognized by its local law to cover the costs of repair, diagnosis and safekeeping.”

Each workshop is responsible for verifying that this clause is valid in its country (in many countries the disposal of an abandoned vehicle requires a legal procedure) and for informing its customers about it.

6. Your data and your customers' data

The information you enter (customers, vehicles, inventory, finances) is yours. MiTallerMecánico processes it on behalf of the workshop (as data processor), only to provide the service, with confidentiality and security measures, and does not sell or trade it. The details are in the Privacy Policy.

As the controller of your customers' data, you agree to collect it lawfully, to inform them how you use it and to handle their requests about their data.

7. How we process your customers' data (data processing agreement)

By using the service you entrust us with processing your customers' data. We undertake to: (a) use it only to provide the service to you and according to your instructions, which are those you give by using the app; (b) ensure that only the people and providers who need it access it, under a duty of confidentiality; (c) protect it with the measures described in the Privacy Policy; (d) notify you without undue delay, and no later than within 72 hours of confirming it, if a security incident affects their data, with what we know and what we are doing; (e) help you respond to your customers' requests about their data; and (f) at the end of the service, give you the possibility of requesting a copy of your data and then delete it, except what the law requires us to keep.

We use providers (subprocessors) by category, described in the Privacy Policy; we provide the detailed list if you request it. If we add one that changes how data is processed, we will notify you when updating the Privacy Policy, and if you disagree you can cancel.

We do not use your workshop's data or your customers' data to train artificial intelligence models.

8. Automatic emails to your customers

If you enable automatic emails, you declare that you have permission or the legal basis to write to each customer whose email you register. You agree not to use them for spam or for misleading, illegal or abusive content. You are responsible for what you communicate: payment reminders must respect the collection laws of your country. Every email includes an unsubscribe link that we always respect.

9. WhatsApp notices

WhatsApp notices require an active subscription and have a number of messages per period that is stated in the app. They are sent from a MiTallerMecánico number, on behalf of your workshop, with its name and its phone number.

By enabling them you agree to: (a) send notices only to customers who agreed to receive them, and record that consent in the app; (b) disable them as soon as the customer asks; (c) use them only to inform about orders, quotes, payments and deliveries, never for advertising; (d) keep a valid workshop phone number; and (e) respect WhatsApp policies. If misuse puts the number, which all workshops share, at risk, we may pause your notices.

Each notice sent deducts one message from your quota, even if the customer does not read it; if the sending fails, the message returns to your quota. The service depends on WhatsApp: we are not responsible for delays, blocks or changes of that platform.

10. Documents you issue with the app (they are not tax invoices)

The receipts, tickets, orders, quotes, payment confirmations and public links generated by MiTallerMecánico are internal control documents of your workshop. They are not tax invoices or documents with tax validity: MiTallerMecánico is not connected to any tax authority (such as the SAT, SENIAT, DIAN, SII or SUNAT) and does not issue tax documents in any country.

You are the sole party responsible for complying with your business's tax obligations, including issuing tax invoices through the means required by your country and declaring your sales. The taxes the app shows are an informational calculation based on the rate you configure, not an official assessment.

Public links (order tracking, receipts and quotes) can be opened by anyone who has them: share them only with your customer.

11. Artificial intelligence features

The help assistant generates text with artificial intelligence. It may contain errors; use it as guidance and verify the numbers in the app. It is not financial, legal, accounting or mechanical advice.

12. Acceptable use

You may not use the service for illegal or fraudulent activities or activities that infringe the rights of third parties; nor attempt to access other workshops' data, breach security, overload the system or resell the service without authorization.

13. Countries where we do not provide the service

As a United States company, Escorcia Software Solutions LLC complies with that country's economic sanctions. We do not provide the service to persons located in sanctioned countries or regions (for example, Cuba) or to persons included in sanctions lists. By using the service you declare that this is not your case. If it were, we may close the account, with prior notice when the law allows it.

14. Intellectual property

The software, the MiTallerMecánico brand and its designs belong to Escorcia Software Solutions LLC. We grant you a non-exclusive, non-transferable license to use them while your subscription is active. Your data remains yours.

15. Suggestions

If you send us ideas or suggestions to improve MiTallerMecánico, we may use them freely, with no obligation to pay you or give you credit.

16. Service availability

We strive to keep the service available 99.9% of the time. We may perform scheduled maintenance, announced in advance, and we are not responsible for interruptions caused by unforeseen infrastructure or third-party failures.

17. Changes to the service

MiTallerMecánico is constantly improving: we may add, change or remove features. If we remove an important feature of your paid plan, we will notify you beforehand and, if it no longer serves you, you can cancel.

18. Third-party services

The service connects to third-party services we do not control, such as app stores, WhatsApp, payment processors and printers. Each has its own terms, and we are not responsible for their failures, changes or decisions.

19. Limitation of liability

The service is provided “as is”. To the maximum extent permitted by law, we are not liable for indirect damages, loss of profits, data or business opportunities, nor for the outcome of the repairs performed by the workshop, and our total liability is limited to the amount you have paid in the 12 months preceding the event giving rise to it. None of this limits the rights granted to you by consumer law that cannot be waived.

20. Indemnification

If a third party (for example, a customer of your workshop or an authority) claims against Escorcia Software Solutions LLC for something that is your responsibility, you are liable and cover our reasonable damages and expenses. This includes: data you upload without permission, emails or WhatsApp notices you send, the work you perform on vehicles, the application of the abandonment clause, your tax obligations and any breach of these terms. We will notify you of the claim and you may participate in the defense.

21. Account deletion and data retention

You can delete your account whenever you want from Settings → Security (with a 30-day grace period to change your mind) or by writing to soporte@mitallermecanico.com (maximum 30 days). We delete the workshop and access data, keeping only the payment records required by law.

22. Suspension and termination

We may suspend or cancel the account of anyone who breaches these terms, engages in fraudulent activities, uploads illegal content or attempts to breach the platform's security. In case of suspension for breach, access is lost with no right to a refund of the remaining period.

23. Age restriction

MiTallerMecánico is a professional tool for people over 18 years of age.

24. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without prejudice to the rights granted to you by mandatory consumer protection rules of your country of residence. Before any claim, we will try to resolve it in good faith by writing to support.

25. Modifications

We may modify these terms. Important changes will be announced in the application or by email before taking effect; if you continue using the service, you accept them.

26. Electronic communications

You agree to receive from us by email and within the app notices about your account, your subscription and these terms. Those notices are as valid as if we gave them to you in writing.

27. iPhone applications (App Store)

If you use the iPhone app, these terms are between you and Escorcia Software Solutions LLC, not with Apple. Apple is not responsible for the app or its content, has no obligation to provide support or maintenance for it and is not responsible for claims about it. If the app fails to comply with any applicable warranty, you may notify Apple, which will refund the purchase price, if any; apart from that, Apple has no other warranty obligation. Apple and its subsidiaries may enforce these terms as third-party beneficiaries.

28. General provisions

These terms and the Privacy Policy are the entire agreement between you and us regarding the service. If a clause is found invalid, the rest remains in force. Our failure to enforce a clause at a given time does not mean we waive it. You may not assign your account or these terms without our permission; we may assign them if the company merges or is sold, and we will notify you.

29. Contact

🏛️ Service provider: Escorcia Software Solutions LLC
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
📧 Email: soporte@mitallermecanico.com
📱 WhatsApp: +58 424-2339856
🌐 Web: mitallermecanico.com